Frequently Asked Questions

Is it safe to meet online?


Great question! Education is rapidly changing and more and more of it is moving online. The teachers have all had background checks as a part of employment or contract with Lemons-Aid. Parents are welcome to sit in with their student. Also, all sessions will be recorded so parents can have access. This will be done in a way that protects the privacy of the student.




What are the different class types?


1. Online Live Classes (Synchronous)--These classes have a start and end date as well as specific meeting days and times. They are either with a group of students or 1-on-1 with the instructor. 2. Self-Paced Classes (Asynchronous)--These classes are also online, but you do not meet with an instructor during a specified time. You have the same explicit instruction and authentic feedback on your work, but you have the flexibility to go through the class sessions at our own pace. You have a year to finish your course. 3. Tutoring--Tutoring is where the student and teacher meet 1-1 online, but the teacher is not designing instruction. The student comes to the teacher for some help. For example, a student may have a difficult novel unit to get through or is struggling in a biology class and needs help. Our tutoring is competitive with other companies, both online and in person.




What are the materials and tech requirements?


All materials will be provided by the instructor. Tech Requirements: 1. MacOS 10.7 or later OR Windows 8, 8.1, 10, Home, Pro, or Enterprise **No Chromebooks** 2. Minimum: Single Core 1 Ghz or higher Recommended: Quad Core processor 4 GB RAM 3. Chrome browser 4. High speed internet or WiFi (3 Mbps upload & download) 5. Headphones, preferably with a microphone 6. Webcam 7. Zoom downloaded on your computer 8. Kami App Chrome extension 9. A Google account (not a child's account)




What if I can't attend all the sessions?


No problem! We record the classes so you can view the class you missed at your convenience. Give the instructor the heads-up ahead of time if you can.




What is the cancellation policy?


If you enroll in a class and need to cancel, please give us at least 24 hours notice before the first class begins to receive a full refund. The cancellation policy for classes on Outschool is different. Please look at each cancellation policy when enrolling.




Why Lemons-Aid and Outschool when there are so many other options?


I'm glad you asked! You have many options for online classes, most of which are provided by schools. Also true for most of those classes is that the class sizes are huge, they are asynchronous (not live), and feel impersonal. If you do find synchronous (live classes), they are very expensive and you still have large class sizes. Classes with our instructors are personal because they are face-to-face and interacting with students--they get to know their students and show authentic care for them and their learning. Our instructors offer support, even outside of class time if the student needs it, and students receive authentic, honest, and helpful feedback that make them think and grow. Students are pushed to be independent learners who can problem-solve and do hard things. Your student will be a part of a special community--even online--where students learn skills, master concepts, and gain confidence.